Refund & Cancellation Policy

This policy explains when you can get a refund for a ParikshaPatra plan, how to ask for one, and how long it takes. It forms part of our Terms and Conditions.

1. Who we are

2. Our plans and prices

These are the only plans we offer. All prices are one-time charges in Indian Rupees. We are not registered under GST, so no GST is charged and the price shown is the total amount payable. We do not offer yearly plans. The term of a paid plan is shown on the checkout screen before you pay.

If you have seen any other plan name or price for ParikshaPatra anywhere, it is out of date. This table is authoritative.

3. Try the Free Plan first

The Free Plan gives you real access — papers, AI tests and solutions — at no cost and with no payment details required. We would rather you tried it and decided than paid and asked for a refund. Please use the Free Plan to check that the app works on your device and covers your exam before you buy.

4. When you are eligible for a refund

You are eligible for a full refund of a Plus or Pro purchase if any of the following applies:

• Cooling-off period. You ask within 7 days of the purchase, and you have used no more than a small part of the plan — fewer than 5 papers opened and fewer than 2 tests attempted since the purchase.
• Duplicate charge. You were charged more than once for the same plan because of a payment gateway or network error. We refund the extra charge in full, whenever you tell us.
• Charged but not activated. Money left your account but the plan was never activated. We refund in full, whenever you tell us. See Section 8.
• Technical fault on our side. A fault in our service prevents you from using what you paid for, you have reported it to us, and we cannot fix it within 7 days of your report. This applies regardless of the 7-day window and regardless of how much you had used before the fault appeared.
• Wrong charge. You were charged an amount that does not match the advertised price of the plan you selected.

• You ask more than 7 days after purchase, and none of the other grounds above applies.
• You have used the plan substantially — more than 5 papers or 2 tests since purchase — and there is no fault on our side.
• You changed your mind after using the content, or you did not perform as you hoped in an examination. Our Terms are clear that we do not promise any examination outcome.
• Your account was suspended or terminated for a breach of our Terms.
• You deleted your account while a paid plan was still running. Deletion forfeits the remaining period, as explained on the Account and Data Deletion page. If you want a refund, ask for the refund before you delete your account.
• The problem is with your own device, network or data connection, and the service is working normally for other users.

Nothing in this section limits any right you have under the Consumer Protection Act, 2019 or other Indian law that cannot lawfully be excluded. If the law gives you a stronger right than this policy does, the law applies.

5. How to request a refund — by platform

5.1 Bought on the website or in the Android app (paid via Razorpay)

We process these refunds directly.

You cannot request a Razorpay refund from Apple, and Apple cannot process one.

5.2 Bought inside the iOS app (paid via Apple In-App Purchase)

Apple handles these refunds, not us. Apple is the merchant of record for in-app purchases on iOS, Apple holds the money, and Apple's own refund policy applies. We have no ability to refund an Apple transaction — this is a limitation of the App Store, not a choice we have made.

To request a refund from Apple:

You can also do this on your device: Settings > [your name] > Media & Purchases > View Account > Purchase History, then select the purchase.

Apple's guidance on refund requests: https://support.apple.com/en-in/HT204084

We will still help you. If your problem is with the app rather than the billing — a paper that will not open, a plan that did not unlock after Apple confirmed payment, a bug — email info@parikshapatra.in. We will fix what is ours to fix, and we will confirm in writing what you paid for and what did not work, which you can attach to your request to Apple. What we cannot do is move the money.

5.3 Bought through Google Play billing

We do not currently sell plans through Google Play's billing system; Android purchases go through Razorpay, so Section 5.1 applies. If that ever changes, Google Play's refund process would apply to those purchases and we will update this page.

6. How long a refund takes to reach you

Once we have initiated a refund through Razorpay, the time to appear in your account depends on your bank and payment method:

These are estimates from the date we initiate the refund, not from the date you asked. The final step is with your bank and is outside our control. If the money has not reached you within 10 business days of our confirmation, email us with the refund reference we gave you and we will chase it with Razorpay.

Refunds are always made to the original payment method. We cannot refund to a different card, a different UPI ID, or as cash or credit.

For iOS purchases, Apple sets the timeline and communicates it to you directly.

7. Cancellation

Paid plans are one-time purchases for a fixed term and do not auto-renew. There is no recurring charge to cancel and no renewal to turn off. When your term ends, your account simply moves back to the Free Plan, and you keep Free Plan access to papers, AI tests and solutions. Nothing is charged unless you choose to buy again.

If you want to stop using ParikshaPatra before your term ends, you can just stop using it, or delete your account from Profile > Account & Policies > Delete Account. Neither triggers a refund of the remaining period on its own — a refund only arises if you qualify under Section 4. See the Account and Data Deletion page for what deletion involves.

If we introduce auto-renewing subscriptions in the future, we will tell you clearly before you buy, make renewal easy to switch off, and update this page.

8. Payment failed, or money debited without access

If a payment does not go through, no plan is activated and, in the normal case, no money leaves your account. Where a payment is left in an uncertain state, the amount is usually reversed automatically by the bank within 5 to 7 business days.

If money has left your account and your plan is not active, email info@parikshapatra.in straight away with the amount, the date and time, the payment method, and any reference number your bank or UPI app gave you. We treat these as priority and aim to resolve them within 24 to 48 hours on business days — either by activating the plan you paid for or by refunding you in full. You do not have to choose; tell us which you prefer and we will do that one.

9. Chargebacks

If something has gone wrong, please contact us before raising a chargeback or a dispute with your bank. We can almost always resolve it faster than a bank dispute can. Where a chargeback is raised on a transaction we have already refunded, or where the service was delivered as described, we will contest it and provide the transaction record to the bank. Accounts with an unresolved chargeback may be suspended until the dispute is closed.

10. If you are not satisfied with our decision

Step 1. Reply to our email and tell us why you disagree. A different person will look at it.

Step 2. Escalate to our Grievance Officer:

We acknowledge grievances within 24 hours on a business day and resolve them within 15 days of receipt.

Step 3. If you remain unsatisfied, you may approach the National Consumer Helpline (1915, https://consumerhelpline.gov.in) or the appropriate consumer forum. Disputes are subject to the jurisdiction of the courts at Jaipur, Rajasthan, as set out in our Terms.

For iOS purchases, refund decisions are Apple's and must be disputed with Apple.

11. Changes to this policy

We may update this policy. The version in force when you made your purchase is the one that applies to that purchase, so a change will never reduce the refund rights of something you have already bought. Material changes are notified by email or in-app notice.

12. Contact

Please include your registered email and payment reference in your first message — it saves a round trip.